Help Center / FAQ2025-06-13T18:39:35-03:00
Frequently Asked Questions

Get clarity on our
services and solutions

Here you'll find quick answers to the most common questions about the solutions we offer. If you're looking to understand how our technologies can optimize your operations, improve efficiency, or drive better results for your business, this is the right place. Still have questions? Our team is always ready to help.

What industries does Enlighten serve?2025-06-05T18:06:16-03:00

We work with companies across various sectors, particularly: 

  • Agribusiness 
  • Retail 
  • Manufacturing 
  • Health & Wellness 
  • Technology 
  • E-commerce; 
Does Enlighten offer customized solutions?2025-06-05T18:06:42-03:00

Yes. All of our services and solutions are tailored to the client’s specific needs and processes, with a strong focus on performance and continuous improvement. 

How can I hire Enlighten’s services?2025-06-05T18:06:28-03:00

You can contact us via our website form or speak directly with our sales team. We follow a structured process that includes diagnosis, a personalized proposal, and a streamlined onboarding experience.. 

What is Enlighten?'2025-06-05T18:04:50-03:00

A Enlighten Enlighten is a binational company with offices in Brazil (São Paulo) and the United States (New York and Orlando), specializing inprofessional services (BPO) and technology solutions. We focus on digital transformation, process automation, and increasing business productivity. 

What is Enspace?2025-06-05T18:05:13-03:00

Enspace is a B2B software platform developed by Enlighten to: 

  • Automate repetitive tasks 
  • Organize operational routines 
  • Integrate service and support channels 
  • Boost team productivity 

It can serve as a primary or complementary platform across different departments.

What are Enlighten’s main areas of expertise?2025-06-05T18:04:53-03:00

We operate under two core pillars: 

Enspace: We operate under two core pillars: 

Professional Services: BPO (Business Process Outsourcing) solutions in Finance, Legal, Real Estate, and Administrative operations, along with digital transformation consulting. 

What are the benefits of outsourcing with Enlighten?2025-06-05T18:06:03-03:00

More focus on core business, Reduced operational costs, Increased efficiency, Scalable operations, Adoption of market best practices. 

What sets Enlighten apart from other BPO providers?2025-06-05T18:05:50-03:00

A consultative, results-oriented approach, Smart, purposeful use of technology, Multidisciplinary teams and agile methodologies, International certification: ISAE 3402 SOC I, Type I & II, Strong focus on end-user experience. 

What types of BPO services does Enlighten offer?2025-06-05T18:05:32-03:00

We offer specialized solutions for: 

BPO Legal Operations: Specialized support for legal departments, focusing on administrative efficiency and strategic support for legal managers and attorneys. Services include legal admin workflows, contract and document management, legal controllership (dashboards, deadlines, standardization), legal data processing (compliance and security), legal process automation, and legal software management. 

Financial BPO: Day-to-day financial operations management, focused on control, efficiency, and error reduction. Services include AP/AR, expense classification, invoice and receipt handling, cost center review, financial inbox management, and ERP-integrated automation. 

O Real State BPO:  End-to-end management of credit processes, especially in the real estate and financial sectors. Services include document reception and triage, data validation and compliance, process tracking from request to credit approval, integration with banks and notaries, omnichannel customer support, automation with RPA, and SLA reporting. 

Leaders with vision and performance

Our strength lies in the diverse skills and experiences that shape our team.

We’re powered by passionate leaders who blend strategic vision with high operational performance. We work in a collaborative, high-impact environment, constantly seeking new ways to innovate and deliver excellence.

Felipe Alvarez

CEO

Cibele Alvarez

CPO | VP de Produto

Bruna Sayuri

COO

Our global presence

Where innovation meets the world

With offices in Brazil and the United States, Enlighten is strategically positioned in two of the most important business centers in the world.

Operations in Brazil and the U.S.
We are present in two of the world’s leading business hubs, combining the dynamism of Latin America with the strength and stability of the North American market.
International Expansion
Our services and solutions make an impact in global markets, customized to meet the local needs of each region.
Market Diversity
We serve companies across a wide range of industries, offering scalable solutions that adapt to different business models.
Global Solutions, Local Execution
We deliver a global approach while focusing on the unique needs and demands of each market.
Multicultural Team
Our diverse team brings international experience and is ready to operate across different regions and business contexts.
Strategic Partnerships
Our global presence enables strategic collaborations that expand our network and amplify our market impact.
50+

companies served
across diverse global markets

2+

international offices
with new market expansion
planned for 2025

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