table of contents
The Difference Between a Symptom and the Root Cause
In corporate environments, it's common to address effects while overlooking their origins. When productivity drops, the instinct is to train the team or even replace it. When customers complain, companies often double down on customer service. But what if the real issue is hidden in the process behind these problems?
Poorly designed processes cause rework, delays, and miscommunication across teams. Even worse, they create the illusion that the issue lies with people or tools, when the actual problem is a broken workflow.
A symptom is what’s visible. A cause is what sustains the symptom. A proper process diagnosis can reveal deep inefficiencies that remain hidden in everyday operations.
Recruitment Executive Search
We choose the right person for the right role
Three Common Examples of Misdiagnosed Problems
1. High turnover in an operational team
Immediate action taken: Internal engagement program
Real diagnosis: The work is overly manual and exhausting, with no automation or standard procedures
2. Complaints about late deliveries to end customers
Immediate action taken: Hiring more people to handle deliveries
Real diagnosis: A misalignment between procurement and production timelines
3. Task overload in the legal department
Immediate action taken: Hiring more lawyers
Real diagnosis: Lack of proper filtering and task categorization, which could be handled through simple workflows or automated responses
These cases show how a technical process perspective can completely shift how you approach a problem — and how you solve it.
Get aProfessional Process Evaluation
If you feel like you're constantly putting out fires or stuck in endless workarounds, the root of the problem may lie in the invisible structure of your processes.
Our team
realiza delivers tailored operational diagnostics,including visual mapping, bottleneck identification, and actionable recommendations designed to boost agility, scalability, and reduce rework.
